SitterSync Pro Operations — SKILL.md

---
name: "SitterSync Pro Operations"
description: "Operations guide for managing SitterSync Pro post-launch — monitoring, customer support, billing, compliance, and growth."
version: "1.0.0"
author: "skynet"
category: "ops"
agents: ["claude-code"]
tags: ["sittersync", "babysitting", "saas", "operations", "management"]
tools_required: ["bash"]
---

# SitterSync Pro Operations

# SitterSync Pro Operations

Post-launch operations for SitterSync Pro.

## Monitoring
- Supabase dashboard: Check database size, API requests, auth users
- Stripe dashboard: MRR, churn, failed payments
- Lovable Cloud: Deployment status, error logs

## Customer Support
- Common issues: agency onboarding, sitter background check flow, booking conflicts
- Escalation: billing disputes → Stripe, data issues → Supabase SQL

## Billing Operations
- Plans: Starter $29/mo (10 sitters), Growth $79/mo (50 sitters), Enterprise $199/mo (unlimited)
- Stripe webhooks handle subscription lifecycle
- Failed payment retry: Stripe handles automatically (3 attempts over 2 weeks)

## Compliance
- Background check expiry: Alert agencies 30 days before sitter checks expire
- Certification tracking: First Aid, CPR, and custom certs with document storage
- Audit log: All booking status changes logged

## Growth
- SEO: Town-level landing pages (Ontario focus initially)
- Content: Blog posts on childcare business management
- Referral: Agency referral program
- Upsell: Starter → Growth → Enterprise based on sitter count

## Database Maintenance
```bash
# Check agency count
select count(*) from agencies;

# Check active bookings
select count(*), status from bookings group by status;

# Find expiring background checks
select first_name, last_name, background_check_date from sitters where background_check_status = 'cleared' and background_check_date < now() - interval '11 months';
```